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Help Account Code: In order to utilize the service, you must have an account code. Contact us if you do not have, or do not know your account code. Name: Enter the name of the person to be contacted with status updates of this shipment. The "Name" can be the shipper, consignee, or any person you wish to be notified. Phone: Refers to the phone number of the person to be contacted with status updates. This field is required regardless of the preferred delivery method. Email: Refers to the email address of the person to be contacted with status updates. This field is required if updates should be delivered via email. Facsimile: Refers to the facsimile number of the person to be contacted with status updates. This field is required if updates should be delivered via "fax". Respond via: Select how you would prefer to be notified of shipment status. Bill to: Billing depends on how the shipment was arranged. If the freight service was arranged by USC, there is no charge for any tracking service (including "proactiveTM"). If you scheduled the shipment directly with your carrier, your account will be charged the applicable rate for the tracking service. ProactiveTM: Select which type of tracking service you prefer. For more information about tracking options, see the ProactiveTM page. If you select "provide a shipment status update ASAP": Our current response time is 15-20 minutes. If you select "provide a daily shipment status update": Our status reports are sent daily between Noon and 2PM (EST). This time frame allows carriers an opportunity to accurately update their systems, and allows you an opportunity to react if the shipment is not on schedule. If you select "provide a shipment status update when delivered": You will receive notification only when the carrier notes the shipment as "delivered". Delivery notifications are sent on the following business day (after the delivery date) between 8AM and Noon (EST) . Carrier: Enter the full name, or "SCAC" code of the carrier that picked up your shipment. ProactiveTM works with any US domestic freight or parcel "carrier". For multiple shipments via the same carrier, you may enter the carrier name for the first shipment and leave the "carrier" field blank for additional shipments. Tracking #: Enter the carrier's "pro", or tracking number assigned to the shipment. If the carrier doesn't use tracking numbers, enter "BL" followed by the Bill of Lading number. Destination Zip: Entering the destination zip code allows us to confirm the tracking number properly identifies your shipment, and confirms that the carrier is transporting the shipment to it's intended destination. You will be alerted if any conflict exists. Optional ID: Enter any information that will help you identify the shipment when you receive our status update. For example, you can insert a PO number, BL number, Customer name, Vender name, etc.
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